Here are some common questions about ordering from Virayee.

1. What does Virayee sell?

Virayee is an online store offering a range of kitchen products for everyday use.

2. What payment methods does Virayee accept?

We accept:

• Shop Pay

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

• PayPal Wallet

3. Is shipping free?

Yes. Standard shipping is free on all products at Virayee.

4. How long does order processing take?

Orders are generally processed within 1–3 business days, Monday–Friday after the order is successfully placed.

5. How long does delivery take?

Standard delivery generally takes approximately 5–11 business days after processing.

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances.

6. Is order tracking available?

Yes. A tracking number is provided for shipments when available. Once tracking information becomes active, you can use it to follow your package's progress.

7. What is Virayee's order cut-off time?

Our order cut-off time is 7:00 PM based on the business address time. Orders placed after the cut-off may be processed on the next business day.

8. Can I return an item?

Yes. Eligible items can be returned within 30 days.

Returned products must be unused and meet the requirements of our return policy.

9. Who pays for return shipping?

The customer is responsible for return shipping costs.

Please contact us before sending a return so we can provide the appropriate instructions.

10. How will I receive my refund?

Approved refunds are sent to the original payment method used to place the order.

11. How long does a refund take?

Once a return has been approved, refunds generally take 10 business days to process.

Your bank or payment provider may require additional time before the funds appear in your account.

12. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at support@virayee.com. Include your order number and, if possible, photographs or details showing the problem so we can review it and assist you.

13. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has already shipped.

14. How can I contact Virayee?

You can reach our customer service team through:

Email: support@virayee.com
Phone: +1 917-695-2738

Business Address:
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

Website: www.virayee.com

15. Where can I find Virayee's policies?

You can review our website policies for additional information about privacy, returns and refunds, shipping, payments, terms of service, and other matters.